Faq

You can sign up from the Home Page, by entering your email address, or directly when registering in My Account.

If you no longer wish to receive our newsletter, click on the link to cancel your subscription at the bottom of each of our emails. It may take up to 7 days for this change to take effect. If you change your mind in the future, you can sign up again simply by following the instructions listed above.

Creating an account is easy and free! You can click this link, enter the required information and choose a password.Registered users can save their favorite products in the wishlist and access all the information related to orders and returns.

You do not need to be registered to buy but you will not be able to view the orders placed in your private area.

To recover your password, simply access the followinglink and enter the email address with which you are registered. Subsequently you will receive an email that will allow you to save a new password linked to your My Account.

To change your details, log in to your My Account by entering your email and password. By clicking on "Edit" you can update the data you want.

We're sorry you want to leave us! Remember that your My Account is free and allows you to make purchases easily, take advantage of promotions and exclusive discounts.If you still want to deactivate your My Account please contact our Customer Service confirming your personal data and email address with which you registered. Once we receive this information, we will deactivate your My Account and send you an email to confirm that it has been closed.If you change your mind in the future, you will just have to contact the Customer Service by providing it with your information again and we will be able to reactivate your My Account. Alternatively, you can register again using a different email address.

A product added to your wishlist allows an easier future purchase, but this does not reserve the product in any way.Keep also in mind that the items placed in the cart are not reserved.

If the order has been made correctly and is confirmed, you will be automatically redirected to the confirmation page where you will find your order number. You will also receive an email with all the details.

On the Rene Caovilla Online Store it is possible to make the payment by: credit card, PayPal Express, Sofort (in Germany, Switzerland) and Alipay (in China, South Korea, Japan, Hong Kong SAR of China, Macao SAR of China and USA), Discover (USA).

For us security is extremely important, so we want you to know that your information will be encrypted and secure. Every purchase is made in the utmost security thanks to the use of certified secure servers and the adoption of the most advanced coding systems (SSL). All transactions are processed by a secure online payment gateway that transfers payment information via the highest security standard, in encrypted form: your credit card details will be totally unreadable to third parties. We only use secure connections, as shown in the "https" prefix and the padlock symbol appearing in the browser address bar. To protect your purchases by credit card, you will be asked at every order to enter the security code CVV2/CVC2/CID. We also take the risk of fraud seriously, all credit and debit card payments are subject to validation and authorization by both you and your credit institution. Our payments department will carry out anti-fraud checks before approving the transaction and, for greater protection, you may contact us for further details before confirming the order.

On the Mastercard and Visa cards, the security code is a 3-digit number on the back of the card near the space reserved for the holder's signature. On American Express cards the security code is placed on the front of the card and consists of 4 digits.

We are very sorry if you received a faulty product and we want to help you solve the problem as quickly as possible.
For products purchased from the Rene Caovilla stores or authorized dealers, we invite you to contact the store where you purchased them.For purchases made online, contact the Customer Service as soon as you discover the defect and provide as much detail as possible (the order number, which item is defective, what the defect is, etc.). A member of Customer Service will find a solution and answer your request as soon as possible.

The warranty covers product defects with the exception of products used or treated improperly; by law, it is 24 months from the date of purchase of the product, shown on the receipt/invoice.

Where possible we will ship the items of your order together. This depends on the availability of stock and the items in your order can be shipped from alternative fulfillment locations.

If you are a registered user, log into your My Account reserved area to view the status of your order in the My Orders section.If you are not registered, you will still receive an email when the order will be processed from our warehouse with a link to track the shipment.

Once the order is concluded, it is no longer possible to modify or cancel it.It will be necessary to wait for the delivery and proceed with the possible return and/or repurchase.For a return in case of termination, please see the instructions on our Returns and Refunds page.

Express delivery of orders takes place on average within 1-5 working days from the shipment of the order to all destinations *. In detail:

• 1-2 days in Italy and Europe
• 2-3 days to US, Canada, United Arab Emirates, Russia, Qatar, Singapore and Taiwan, Macau, Hong Kong and Japan
• 4-5 days to all other destinations

All orders are processed automatically, therefore it is not possible to change shipping and delivery times.Carriers do not make deliveries on Saturdays, Sundays and public holidays; delivery times may be delayed in the event of Italian holidays. For deliveries to countries outside EEC, customs clearance procedures may cause delays beyond our original delivery estimates.

The carrier will make a delivery attempt and, in case of non-receipt, will deliver the parcel to the nearest UPS Point.For orders made by credit card or PayPal, an administrative verification with order management times of up to 48 working hours may be required.

* = excluding goods stopped at customs

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We are committed to respecting the delivery times, but during the most demanding periods (including sales) the times can vary slightly. Furthermore, sporadic technical updates to our operating system, or force majeure events (such as particularly unfavorable weather conditions) could make certain delivery services temporarily unavailable or affect the time limit for placing an order as well as the scheduled delivery times. Nonetheless, we want to reassure you that we will always continue to work to limit these changes as much as possible.

Deliveries are made during office hours from Monday to Friday, excluding public holidays. After the first unsuccessful delivery attempt, the carrier will take your parcel to the nearest UPS Access Point, if present in your area. You will receive a UPS InfoNotice with all the details and information necessary for collection.If, instead, there is not a pick-up point in your area, the carrier will make two more attempts, after which the order will be returned to our warehouse.You will need to present a valid ID in order to collect your order at the UPS Access Point; if you cannot pick up the parcel personally, you can delegate another person to pick it up. If the parcel is not collected within 10 days, it will be returned to our warehouse and a refund will be made.Alternatively, you can contact the carrier to arrange a second delivery attempt, at no additional cost.

Unfortunately, you cannot, it is not possible to choose specific time and day. You can still try to contact the carrier directly to arrange a possible delivery date.

You can view shipping costs at the time of purchase and select Standard shipping or Express shipping, where available.

All orders are sent with a tracking shipping service and, upon shipment, we will send you a confirmation email containing the link to track the progress of your parcel. After 24 hours from sending the order you can track the shipping status by accessing the tracking page.

If you see the confirmation message at the time of purchase, we recommend checking the spam folder. If you do not find the order confirmation email, contact our Customer Service

Sending a return via our courier is quick and easy, visit our Returns and Refunds page

If you want to replace the purchased item with one of different size or color, please return it to get a refund and place a new order.To return your purchase, we advise you to follow the instructions contained in the Returns and Refunds.

Items purchased on our online store cannot be delivered to physical stores. Visit our Returns and Refunds for more information.

We are happy that you have decided to keep the purchase. You do not need to do anything and you don't have to contact us.

Depending on the shipping method you used, it may take up to 15 working days (weekends and holidays excluded) for your return to reach our warehouse. Upon receipt, we will send you an email to confirm the refund.All refunds will automatically be issued on the payment method used to place the order. The amount will be available again in your account in 5-10 business days based on the processing time of your bank.

All returned items will be refunded on the payment instrument used for the purchase (credit card, prepaid, paypal, etc).

Buying on the Rene Caovilla Online Store is fast and immediate. You can complete a purchase without registering. We advise you however to create an account to access exclusive areas and services dedicated to our customers.

Search for articles
You can freely consult our catalog by selecting the category you are interested in from the navigation menu; use the filters or the internal search of the site to make your search more precise.

Product information
In each product sheet you can view all the information relating to the item (description, composition, sizes, fit) and, by clicking on the product image, enlarge it to view all the details.

How to buy
To purchase a product on Rene Caovilla:
1. select the color and size of the item from the combinations available from the product page
2. add the product to the cart
3. if you decide to continue shopping, you can view the contents at any time of your cart by clicking on the icon at the top right of the screen
4. click on the cart icon and decide when to proceed with the order 5. if you are a registered user you can login or continue as a guest and enter the shipping and billing address
6. select a type of shipping and the desired payment method
7. enter the payment information
8. check that the information entered is correct and click on "Buy"

A thank you message in the middle of the page will inform you within a few minutes that the purchase process has been completed correctly. Finally, you will receive a confirmation email containing the details of the order.

The discount code is provided to take advantage of special promotions, we often send promotional codes to customers registered in our newsletter on the occasion of particular events.

If you have received a promotional code, all you have to do is enter it on the order completion page: the discount will be calculated and displayed automatically.Please check that the discount has been applied before completing the purchase.Remember to enter the promotional code when finalizing the order as it will not be possible to add it later.If, after checking, your code doesn't work, contact our customer service.

We also remind you that promotions and discounts in some cases cannot be combined or are not valid for some categories of products; check the conditions of the promotion on the communication received.

In each product sheet it is possible to consult a brief description showing the composition of the garment.

To help you choose your size correctly, consult the Product Sheet of the article you want to see the size shown on the product label and the conversion to the size used in your country, here you can also view the conversion to the size used in the your country.
You can also check our Measurement Tables to identify the right size for you, these values ​​refer to the measurements of your body and not to the size of the product, as these can vary depending on the fit of the garment and the materials.

We advise you to pay particular attention to the fit indicated in the Product Sheet and to the measures corresponding to those of your country to select the perfect size for you, which can sometimes vary from the one you wear for other brands.

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