GENERAL TERMS AND CONDITIONS OF SALE

Promotion and sale of products on this site (the ‘Site’) will be governed by these General Terms and Conditions of Sale. The seller (the ‘Seller’) of the products displayed on the Site is The Level S.r.l., with a registered office at Piazza Arcole 4, 20143 Milan, Italy, VAT No 12627050961.
Products on the Site cannot be purchased for resale.
These General Terms and Conditions of Sale contain detailed information on the purchasing process, conclusion of contracts of sale and your rights as a consumer. For any questions relating to orders and shipments, refunds and product returns, you will find further information and updates in your Personal Account on the Site (if you have set it up). Finally, you can obtain any information not contained in these General Terms and Conditions of Sale or in your Personal Account by contacting Customer Services using the contact details given on this Site
These General Terms and Conditions of Sale do not govern supplies of service or sale of products by parties other than the Seller and displayed on the Site via links, banners or other hypertext links. Prior to ordering and purchasing products and services from parties other than the Seller, please check their conditions of sale, as the Seller cannot be held responsible for supplies of services by third parties other than the Seller or performance of e-commerce transactions between users of the Site and third parties.
We also recommended that you read these other sections of the Legal Area of the Site: Terms of Use, Returns Policy, and Privacy Policy.

Orders can only be placed on the Site by customers who have the necessary capacity to enter into legally binding contracts under the applicable law (the ‘Customers’).
‘Consumer’ means all natural persons placing orders on the Site (the ‘Orders’) for personal purposes unrelated to any work, commercial, business or professional activities carried on. The consumer protection laws referred to in this document apply only to natural persons making purchases for personal purposes unrelated to any work, commercial, business or professional activities carried on.
When placing an Order, Customers will be asked to provide all the information needed to fulfil that Order. Such information must be complete, accurate and truthful.

To conclude purchase contracts for one or more products on the Site, Customers will be asked to complete the electronic order form and send it to the Seller by telematic means, following the instructions provided at check-out.
The Order form contains a reference to these General Terms and Conditions of Sale and the Returns Policy, together with summary information on the main characteristics of each product ordered and its price, the means of payment you can use to buy each product and the method of delivery of products bought, shipping and delivery costs, terms and conditions for exercising your right of withdrawal, as well as procedures and times applying to returns of purchased products.
Once the Order has been placed, the Customer will receive acknowledgement of receipt of the Order by email. This acknowledgement of receipt of the Order in no way represents a statement of acceptance of the Order by the Seller and in no way implies the Seller’s wish to conclude a contract.
Customers should re-read the Order information contained in the email acknowledging receipt of the Order. Customers noticing errors or omissions in the purchased product description or in the recipient’s details for delivery should contact Customer Services as soon as possible to report such errors or omissions. Wherever possible, Customer Services will update the Order.
Contracts of sale for products bought on the Site will be deemed to have been concluded only when the Seller sends the Customer an email confirming shipment of the products ordered. The contract will have immediate effect and does not give rise to open-ended obligations between the parties.
The Seller fully reserves the right not to fulfil Orders, for example, where Customer solvency cannot be guaranteed, in case of errors or omissions in details provided, if products are unavailable, or, again merely by way of example, should it prove impossible to ship the products to the address provided in the Order.
Under such circumstances, the Seller will inform the Customer by email that the Order cannot be fulfilled.
Where products ordered are no longer available, the Seller will notify the Customer of their unavailability promptly and in any case within 30 (thirty) days from the day following the day on which the Order was placed. If the price has already been paid, the Seller will refund the Customer the total amount paid in a timely manner.
In case of partial unavailability of products, the Seller will contact Customers to check whether they wish to receive some of the products included in the Order, with a partial refund of the purchase price, or to cancel the Order, with a full refund of the purchase price.
In case of late or incorrect fulfilment of an Order, the Seller cannot under any circumstances be held liable for any loss or damage of a moral and/or financial nature suffered by the Customer or by third parties and cannot therefore be required to pay compensation for any of loss or damage suffered.

The main characteristics of the product are displayed in summary form on each product page on the Site.
Distortions owing to the Internet browser and monitor used may cause images and in particular colours of products to be displayed in a manner not perfectly matching the real features of the products.
Product prices may be subject to updating. The final Order price will be included in the Order form and in the follow-up email acknowledging receipt of the Order. Customers should check the final price before placing their Order, also checking that the price is accurately stated in the email acknowledging receipt of the Order.
Where products are displayed with a wrong price, the Seller will be fully entitled not to accept Orders including this wrong price, even if this price is included in the email acknowledging receipt of the Order, which, as stated above, in no way represents a statement of acceptance of the Order by the Seller.

The price of the products included in the Order and any related charges, including shipping costs, will be stated at check-out and in the follow-up email acknowledging receipt of the Order.
Customers can use one of the alternatives provided on the Site to pay the price of the products and any related charges.
In case of credit card payment, financial information (e.g., credit/debit card number or expiry date) will be sent to an external payment service provider (PSP) who will guarantee that all online transactions are secured by means of 128-bit SSL encryption. This information will further be used the Seller solely to complete purchase-related procedures and to issue refunds on any product returns, where you exercise your right of withdrawal or where fraudulent use of a payment instrument is suspected.
The Seller will under no circumstances have access to financial information relating to the payment instrument used by the Customer. The Seller cannot therefore under any circumstances be held responsible for any fraudulent use of the payment instrument used for an Order.
The Seller reserves the right to cancel an Order where fraudulent use of the payment instrument used to place an Order is suspected.

Where the Seller issues vouchers, discount codes and gift cards, the Seller must inform the Customer of any time limits applying to their use.
Vouchers, discount codes and gift cards can only be used on the Site and cannot therefore be used at any physical point of sale.

Customers should consult the Customer Service section for specific details of shipping and delivery methods. The information contained in that section is an integral and substantive part of these General Terms and Conditions of Sale. By sending the Order form, Customers therefore confirm their full knowledge of and acceptance of such information.

Any person effecting purchases on the Site as a consumer will be entitled to withdraw from the contract concluded with the Seller, without penalty and without giving any reason, within 14 (fourteen) days from the day on which the Customer – or a third party other than the carrier and designated by the Customer to receive the products – takes physical possession of the products. No changes or exchanges can be made.
Further information is provided in the Returns and Refunds section, which forms an integral part of these General Terms and Conditions of Sale.
Under the applicable law, the Seller can refuse to accept damaged, untagged or unsealed products, the main characteristics or quality of which have been altered.
Return and refund procedures are described in full in the Returns and Refunds section.
Customers exercising their right of withdrawal must contact the Seller’s designated carrier for the shipment of the products within 14 days from the day on which they obtained the relevant RAN (Return Authorisation Number) from the Seller.
As stated above, Customers alone will be responsible for any loss of goods value due to any handling of the products other than that required to establish their nature, features and working. In particular, the products must be returned in their original packaging, accompanied by all accessories (e.g., box, hangers, etc.) received with the Order. The products must not show any signs of wear and tear or alterations (e.g., washing, ironing, etc.). Shoes must be tried on by walking on soft surfaces (e.g., carpets, etc.) so as to avoid wearing out the sole.
The burden of proof for exercising the right of withdrawal under the law lies with the Customer.
After checking that the products have been kept in good order, the Seller will refund the Customer all payments received from the Customer, without undue delay and in any case within 14 days from the day on which the Seller checked that the products had been kept by the Customer in such a way as not to preclude exercise of the right of withdrawal without giving any reason.
The Seller will make the refund using the same payment instrument used by the Customer to make the purchase, unless the Customer agrees otherwise and provided the Customer does not bear any extra costs for the refund.
The Seller is not required to refund additional costs relating to return shipments (e.g., customs and VAT charges in case of returns from non-EU countries, etc.).

The Seller warrants to the Customer that the products sold comply with the provisions of the contract of sale, in other words that the products:
• match the description on the Site; and
• are suitable for the purpose for which products of the same type are normally used; and, further,
• are of the quality that the Customer might reasonably expect, given the nature of the product.
If a nonconformity is found during the legal guarantee period, the Seller will repair or replace the nonconforming product free of charge for consumer Customers buying the product. Should this not be possible, the Customer can request a price reduction or termination of the contract.
The onus is on the Customer to notify the Seller of the nonconformity by contacting Customer Services. The legal guarantee period will run for one year from the day of delivery of the product. However consumer Customers are responsible for notifying the Seller of the nonconformity within a period of two months from the day of its discovery.
The foregoing is notwithstanding any legal guarantee provisions applicable abroad.

Customers should read our Information on personal data protection (Privacy Policy) for further details regarding the data controller’s processing of their personal data.

The Customer can contact Customer Services using the Contact us link for any Order-related communication, feedback or complaint.
The Seller undertakes to make every effort to ensure that any Order-related requests and/or issues are dealt with and/or resolved as swiftly as possible, causing as little inconvenience as possible to the Customer.
Please note that the European Commission has a dedicated platform for consumers offering Online Dispute Resolution of online shopping disputes: http://ec.europa.eu/odr.

These General Terms and Conditions of Sale are subject to changes and updates.
The version of these General Terms and Conditions of Sale applying to the contract of sale will be, in all cases, the version published on the site at the time when the Order is sent by the customer using telematic means.