RETURNS & REFUNDS

RETURNS & REFUNDS

INFORMATION NOTICE ON THE RIGHT OF WITHDRAWAL AND RETURN OF FAULT OR NON-CONFORMITY

If you are not satisfied with your purchase for any reason, you can return the products within 14 days from receiving the order.

Upon receipt of the order, you must anyhow wait 24 hours to allow updating the delivery status inside your personal account. Once updating has been carried out, the return option will be enabled.

If you are already registered on the site, return directly from your reserved area.If you are not registered, you can request it by clicking on the "Non-registered User" link shown below.



NOT REGISTERED USER


RETURN PROCEDURE


If you want to return a product, follow these simple steps:

1. After 24 hours from receiving the order, log in your account here: Login. Click on section “My Orders” and then on “Return request”. Select the order containing the items you wish to return or replace, specifying the reason and the request.

Please note that you can only return products that are received damaged, defective or wrong; can be replaced: replacements for size changes are not accepted.

Check your mailbox, you will receive a confirmation email containing the return form with the Return Authorization Code (RMA), the courier contacts to return the package and the address of our warehousethat you will have to print and apply outside the box containing the products you wish to return. Do you want to reprint your Return Form? You can download it directly from the return confirmation email.

The products must be returned in the same condition in which you received them, i.e. in perfect condition, with all their unused components, in the original packaging and with any instructions, labels and tags still attached to the product.

Returned items will be checked by our warehouse to verify that they have been returned intact and we will charge any decrease in the value of the goods, reimbursing you only the residual value of the Product.

Print the return form and insert it inside the box containing the products you want to return. Apply the address of our warehouse to the outside of the box.

Send your return to the following address:

TWS Italia
Tws Logistica SRL
Via C. Nassiriya 5/abcd
20900 Monza (MB) - ITALY

Keep the shipping receipt

When the package returns to our warehouse, we will proceed with the refund with the same payment method used for the purchase (credit card, prepaid, PayPal, etc.) or by bank transfer.

LEGAL WARRANTY OF CONFORMITY -  RETURNING DAMAGED, FAULTY OR WRONG ITEMS

In case of defects and/or non-conformities, you shall be entitled to have the conformity of the product reinstated with repair or replacement of the same, or alternate remedies in the cases expressly foreseen by art. 130 of Legislative Decree no. 206/2005.

If you have received a damaged, non-compliant, faulty or wrong product, you can claim repair or replacement or refund of the article within 2 (two) months from discovering the fault.
  Pursuant to European Directive 44/99/EC and art. 128 and subsequent ones of the Italian Legislative Decree no. 206/2005 (Consumer’s Code), the products that you have purchased are covered by legal warranty, which covers conformity defects of the products up to 24 (twenty four) months from delivery.

To request a refund, follow the instructions set out in the previous paragraph – “Return request” – indicating as specific reason “Damaged, non-compliant or wrong product” and enclosing one or more images of the item in object, clearly showing the defect.

At end of the procedure, you will receive a confirmation email containing the return form and all the instructions to proceed with the shipment.

The authorization to return the products shall, under no circumstances, infer acknowledgement of the defect or non-conformity; this aspect will be assessed once the products have been returned.

We reserve the right to reimburse the faulty item only after carrying out suitable quality checks, to verify the actual non-conformity of the returned product. If the product is found defective, we will issue the refund with the same payment method used for purchase (credit card, pre-paid card, PayPal, etc.) or through bank transfer.

 

Need help?